(800) 990-7674
6am to 4pm PST Monday-Friday

1 DAY PRODUCTION GUARANTEE! 

READ HERE

Home FAQs

FAQs

 

1.What is your minimum order for Printed Balloons
Answer: Our Minimum order for Printed Balloons is 25 balloons. For other categories please refer to our home page.

2.What is your production time for Personalized Balloons
Answer: LATEX BALLOONS: Production time for orders of 25 to 2000 Personalized Balloons is 1 business day.... MYLAR BALLOONS: Production time for 10-500 Personalized Balloons is 1 business day....GIANT BALLOONS: Production time for 1-25 Personalized Balloons is 1 BD business days.

The above mentioned estimates are subject to change and revision based on available stock, production availability and other factors. Customers placing orders online for large quantities must check in with Customer Service first.

3.What is your production time for Personalized Napkins
Answer: Napkins: 100 – 5,000 personalized napkins can be produced in 1 business day. Customers also have the choice to choose between one day production OR the 5 day production cycle. For differences in cost please refer to our product prices page.

4.Is there screen or setup charge for Custom Printed Balloons
Answer: NO. There is no screen or setup charge for custom printed balloons

5.Your website says you ship in 1 day will I receive my balloons the next day
Answer: NO. 1 business day means that if you place your order by 11:00am on any business day (Mon – Fri) your order will ship out the next business day, excluding any public holidays.

6.What are your business days
Answer: Our business days are from Mon – Fri, 6am – 4pm PST (Pacific Standard Time)

7. Are your balloons helium quality
Answer: YES our balloons are helium quality, made from 100% latex and are completely biodegradable.

8.Will the balloons be delivered inflated
Answer: NO Our balloons are packaged in polybags and always shipped un-inflated.

9.How long do your balloons last
Answer: Based on conservative estimates, the indoor float time for 10" balloons is 10-14 hours. 12" balloons is 16-20 hours and 17" balloons is 24-30 hours.

10.I have a multi-color logo If I submit that with my order it would be printed as is
Answer: No, all logos whether submitted in one color or multi colors are by default printed in one ink color chosen by the customer when placing an order. If you want us to print a multi-colored logo then please contact customer service first for quotation, delivery estimates.

 

11.Can you print 2, 3 or 4 ink color imprint on balloons
Answer: YES We can print up to 4 colors on balloons. Minimum order for multi-color imprint is 1000 balloons and production time is 7 to 10 days or more. All multi-color imprint orders must be placed through customer service. We accept pc formatted vector files. Please submit color separations and a color composite black and white EPS. AI or CDR files.

12.Can you print photograph on balloons
Answer: YES however, photos can only be printed in BLACK INK.

13.Will I receive equal number of each color balloons if I order an assortment
Answer: NO, all assortments are randomly picked by an automated machine process and will not have equal number of balloons per color.


14. The deflated balloons I received appear to be of a different color than the ones I ordered
Answer: Some color balloons when deflated appear to be of a different or darker shade. The best way to see the actual color of a balloon is to inflate the balloon properly.


15.What countries do you ship to
Answer:  We ship to Canada, UK, Australia, France, Germany, Italy and many other countries in Europe, Asia, Middle East,  Central & South America. All international orders are printed and shipped within 24 hours regarless of quantity.
In addition, we have specifically negociated low International shipping rates though Fedex. Please login to estimate shipping rates to your country..


16.What type of care would you recommend for storing balloons
Answer: To get the longest life out of your Latex balloons they should be stored away from extreme hot or cold temperatures and away from direct sun light.


17.My balloons are popping when I inflate them, what’s wrong
Answer: Always store your balloons in a cool and dry place away from direct sunlight or heat

 

Inflating balloons in cold conditions tends to stiffen the latex balloons, it’s a good idea to let the balloons warm up a bit before inflating them so they wouldn’t pop due rapid expansion from inflation.

 

Another reason could be over inflating the balloons with helium or air. It always a good idea to keep a check on how much the balloon has inflated and to not fill it up completely, leaving some room for expansion of helium.


18.Can I make amendments to OR cancel my order after the order has been placed
Answer: After the order has been placed, customers have exactly one hour in which they can request any changes or cancelations.

After the one hour has passed, if the order has been produced it will be shipped out to the customer and can’t be amended or canceled at that point.

19.What is the size of the imprint area on your balloons
Answer: The sizes of imprint areas on balloons are,

10” is 5”X5"

12” is 5.5"X5.5"

17” is 5.75"X5.75"

18” is 9.5” x 9.5”


20.I want my text to have nice fonts but I don’t know any names, will you provide a fonts list
Answer: We do not provide a list of fonts to customers to choose from. If a customer does not submit a font name then by default our graphics department will add the most suitable fonts to your custom message.


21.Do I need to resize and center all text before I submit my file
Answer: All text submitted for custom messages is centered and resized to best fit the balloon imprint area. We try to make the text look as big as possible. It’s always a good idea to provide instructions on how text should appear, especially where multiple lines need to be printed


22.How many lines of text can I add to the balloons
Answer: We can print multiple lines of text however, the more lines you have the more crowded the print area would become and the smaller text size would need to be in order to include all the text.

In any case, our graphics department will advise customers if their text submitted needs to be amended to better fit the imprint areas of our balloons and napkins.


23.Can I pick up my order from your factory
Answer: We ship all orders via UPS and FedEx only and do not accept any walk in’s. However, on orders of 10,000+ balloons please confirm with customer service first before setting any appointment for pickup.